1. How do you pack the products?
The goods will be packed by soft foam for protection and then put into a corrugated paper carton if they are in light weight, otherwise, into a wooden case.
2. What’s shipping ways available?
DHL, TNT, China air post, shipping by air or by sea are supported.
3. How long can I get the parts after delivery?
It may take 7-10 days to arrive by DHL. The arriving days depend on which country you are.
4. How quickly can I get my parts?
Quality parts can be made in as little as one-two weeks if you provide us with completed 2D and 3D CAD models. More complex parts requiring or other special features will take longer.
5. Can I use my own material for production?
Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
6. Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?
Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can
withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
7. How long does a quotation take?
Normally we respond with the quotation within 24hrs to the receiving RFQ. If any case need more time we will inform you in advance.
8. What type of design file is support for quoting?
In order to offer an accurate and in-time quotation,we accept the 3D format of IGES, STL,STEP, x-t and 2D drawings with defined dimension information in PDF format.
9. Can you make a design for me?
We have no design service . you should provide 3D and 2D drawings for us to make program upon receiving your order.
10. Is my data safe?
All information and data that you were provided us are used only for business purpose and will not be shared or given to
third-party without your approval unless are legally required.
11. Payment and Delivery?
Bank wire through IBAN , 50% deposit and the balance before shipping.